Privacy Policy

The Straight Talk

Look, we're not lawyers sitting in some fancy office. We're wrench-turners who happen to run a business, and yeah, we gotta handle your info sometimes. Here's the deal on how we do that and why you can trust us with it.

Bottom line? We treat your personal data the same way we treat a client's vintage Porsche – with respect, care, and locked up tight when we're not actively working on it.

What Info We Actually Collect

When you reach out to us or bring your ride in, we're gonna need some basics:

• Your name and how to get hold of you (phone, email)
• Where you're at (address) – mostly for delivery or pickup coordination
• Vehicle info (VIN, make, model, year) – can't work on what we don't know about
• Payment details when you're settling up for work done
• Service history and notes about your build or restoration
• Photos of your vehicle (before, during, after – you know how it goes)

We don't go digging for stuff we don't need. If it's not relevant to getting your car sorted, we're not asking for it.

How We Use Your Data

We're not selling your info or doing anything sketchy. Here's what we actually do with it:

• Schedule your appointments and keep track of your project timelines
• Send you updates on your build (because waiting sucks, we get it)
• Process payments and keep records for warranty work
• Order parts specific to your vehicle
• Maintain service records so we know what's been done when you come back
• Occasionally send you info about services you might actually care about (no spam, promise)
• Comply with legal stuff when required

That's it. We're not analyzing your behavior or selling you out to advertisers. We've got cars to build.

How We Protect Your Stuff

Security's not just about alarm systems on the shop (though yeah, we've got those). Your digital info gets treated with the same paranoia:

• Encrypted storage for all client records
• Limited access – only team members who need it can see it
• Secure payment processing through trusted providers
• Regular backups (stored securely, obviously)
• Physical documents locked up when not in use
• No storing of full credit card info on our end

Can we guarantee 100% security? Nobody can, honestly. But we're doing everything reasonable to keep your data locked down.

Who We Share With (Spoiler: Almost Nobody)

We're not chatty. Your info stays in-house except for these specific situations:

• Parts suppliers (only the info needed to get your parts ordered)
• Payment processors (they need to process your payment, obviously)
• Shipping companies (if we're arranging delivery)
• Insurance companies (if you're making a claim related to work we did)
• Legal authorities (if we're legally required to – warrants, subpoenas, that sorta thing)

We don't sell, rent, or trade your personal info. Period. That's not what we're about.

Cookies & Website Tracking

Our website uses some basic cookies to function properly. Nothing invasive:

• Session cookies (so the site remembers you're logged in)
• Preference cookies (language, display settings – basic stuff)
• Analytics (just traffic numbers, no personal tracking)

You can disable cookies in your browser if you want. The site might not work as smoothly, but it's your call.

Your Rights

Under Canadian privacy laws (PIPEDA and all that), you've got rights. Here's what you can do:

• Request to see what info we've got on you
• Ask us to correct stuff that's wrong
• Request deletion of your data (with some exceptions for legal/warranty stuff)
• Opt out of marketing communications anytime
• Withdraw consent for data processing (though this might limit our ability to serve you)
• File a complaint with the Privacy Commissioner if you think we've messed up

To exercise any of these rights, just shoot us an email or give us a call. We'll sort it out.

How Long We Keep Your Info

We don't hoard data forever. Here's the breakdown:

• Active client records: as long as you're working with us
• Service history: 7 years (for warranty and legal purposes)
• Financial records: 7 years (tax law requirements)
• Marketing lists: until you unsubscribe
• Photos of completed work: we might keep for portfolio (with your permission)

After that? It gets securely deleted or destroyed. We're not running a data archive over here.

Photos & Social Media

We love showing off the work we do – it's how we attract new clients. But we always ask first:

• We'll request permission before posting your car on social media
• You can specify if you want to remain anonymous
• We can blur plates or other identifying details if you prefer
• You can ask us to take down photos anytime

Some clients love the spotlight, others want privacy. We respect both. Just let us know what you're comfortable with.

Marketing Communications

We might send you occasional updates about:

• New services we're offering
• Special promotions or seasonal maintenance reminders
• Events or open house days at the shop
• Industry news that's actually relevant to performance car owners

Don't want 'em? No hard feelings. Every email's got an unsubscribe link, or just tell us directly. We're not gonna spam you with junk – we barely have time to send useful stuff as it is.

Data Breaches

Hope this never happens, but if there's ever a breach that affects your personal info:

• We'll notify you directly as soon as we know about it
• We'll report it to the Privacy Commissioner (as required by law)
• We'll tell you what info was compromised and what you should do
• We'll fix whatever security hole let it happen

We take this stuff seriously. A breach would suck for everyone, and we're doing everything we can to prevent it.

Changes to This Policy

Laws change, our business evolves, and sometimes we gotta update this policy. When we do:

• We'll update the "Last Updated" date at the top
• If it's a major change, we'll send out a notification
• The current version is always posted here on the website

We're not gonna sneak in weird changes. If something material shifts in how we handle your data, you'll know about it.